Refund & Cancellation Policy
Every item we sell is made to order — printed only after you buy it. That keeps waste low, but it means our process differs from a warehouse retailer. This page explains exactly what happens if something goes wrong, and how long each step takes.
1. Quick Summary
| Situation | What you get | Time limit |
|---|---|---|
| Order not yet in production | Full cancellation and refund | Within 12 hours of ordering |
| Damaged, misprinted or defective | Free replacement or full refund | Within 30 days of delivery |
| Wrong item or size sent | Free replacement or full refund | Within 30 days of delivery |
| Package lost in transit | Free replacement or full refund | Within 30 days of estimated delivery |
| Changed your mind (unworn, unwashed) | Refund less return shipping | Within 14 days of delivery |
2. Cancelling an Order
Because items go into production quickly, the cancellation window is short. If you contact us within 12 hours of placing your order and production has not started, we will cancel it and refund you in full.
After production begins, we can no longer cancel the order — the item has already been printed specifically for you. At that point, the sections below apply instead.
To cancel, contact us through our contact page with your order number as early as possible.
3. Damaged, Defective or Misprinted Items
If your item arrives damaged, misprinted, or with a manufacturing defect, that is our responsibility and we will make it right at no cost to you.
What to do
- Contact us within 30 days of receiving the item
- Include your order number
- Attach clear photographs showing the problem
- Where relevant, include a photo of the shipping label or packaging
What happens next
- We respond within 2 business days
- Once approved, you choose a free replacement or a full refund
- You will not be asked to return the faulty item in most cases
- Replacements are produced and dispatched on the same timeline as a new order
4. Wrong Item Received
If you receive the wrong product, colour, or size compared to what your order confirmation states, contact us within 30 days of delivery with your order number and a photo of what arrived. We will send the correct item free of charge, or refund you in full — your choice.
5. Lost or Undelivered Packages
If tracking shows your package as lost, or it has not arrived within a reasonable period after the estimated delivery date, contact us within 30 days of the estimated delivery date and we will arrange a free replacement or full refund.
Please note: if a package is returned to us because of an incomplete or incorrect address you provided, or because delivery attempts were not answered, we can reship it but the reshipping cost will be payable by you. Please double-check your address at checkout.
6. Changed Your Mind
We would rather you have something you actually want to wear. If you simply do not want the item, you may return it within 14 days of delivery, provided it is unworn, unwashed, and in its original condition.
- Contact us first — do not send anything back without contacting us, as we will need to give you the correct return address
- Return shipping is paid by you
- Once the item is received and inspected, we refund the item price
- Original shipping charges are not refunded in this case
If you are unsure about sizing, please check the size guide on the product page before ordering, or ask us — we would rather help you choose correctly than process a return.
7. Refund Processing Times
Once a refund is approved:
- We initiate it within 2 business days of approval
- Refunds are issued to your original payment method
- Funds typically appear within 5 to 10 business days, depending on your bank or card issuer
- International transactions may take slightly longer to settle
If more than 10 business days have passed since we confirmed your refund and you have not received it, please contact your bank or card provider first, then contact us and we will follow it up.
8. What We Cannot Refund
- Items reported as faulty more than 30 days after delivery
- Items returned worn, washed, altered, or damaged by the customer
- Change-of-mind returns requested more than 14 days after delivery
- Orders cancelled after production has already begun (see Section 3 onward if there is a fault)
- Reshipping costs where delivery failed due to an incorrect address supplied at checkout
9. Exchanges
Because each item is printed to order, we do not operate a direct exchange system. If you need a different size or colour, the fastest route is to request a refund under the relevant section above and place a new order.
10. Your Statutory Rights
Nothing in this policy limits or removes any rights you have under the consumer protection laws of your own country. If your local law provides you with stronger protection than this policy, that law applies.
11. How to Contact Us
For anything relating to a refund, cancellation, replacement, or return, reach us through our contact page. Please include:
- Your order number
- The email address used to place the order
- A short description of the issue
- Photographs, if the item is damaged, defective, or incorrect
We aim to respond to every enquiry within 2 business days.
If something has gone wrong with your order, please tell us. We are a small independent operation, and we would much rather fix a problem than have you left with something you are unhappy with.